Refund & Warranty Policy
At Vaughn’s Northwest Auto Repair, we stand behind the quality of our work and the reliability of the parts we use. This Refund & Warranty Policy explains your rights and our commitments regarding services and parts purchased through our shop.
Service Warranty
All repair services performed by Vaughn’s Northwest Auto Repair are backed by a 12‑month / 12,000‑mile warranty (whichever comes first), covering both parts and labor unless otherwise stated.
Parts Warranty
OEM and dealer‑grade parts typically carry manufacturer warranties. Rebuilt or aftermarket parts may have limited warranties. We disclose warranty details before installation so you can make an informed choice.
Refunds
Refunds are available only in cases where services were not performed as agreed or parts were defective and cannot be replaced under warranty. Labor charges for completed work are non‑refundable.
Exclusions
Warranties do not cover damage caused by accidents, misuse, neglect, racing, or modifications performed outside our shop. Normal wear‑and‑tear items (e.g., brake pads, filters, fluids) are excluded unless otherwise specified.
How to Make a Claim
To request warranty service or a refund, please contact us at:
715‑348‑2553 or djvaughn2@gmail.com. Proof of service and receipts may be required.
Refund & Warranty Policy
At Vaughn’s Northwest Auto Repair, we stand behind the quality of our work. This Refund & Warranty Policy explains your rights regarding refunds, returns, and warranty coverage.
Refunds
Refunds are considered on a case‑by‑case basis for services or parts that do not meet agreed‑upon standards. Refunds will not be issued for diagnostic fees or completed labor.
Warranty Coverage
All parts and labor are covered under a 12‑month/12,000‑mile limited warranty unless otherwise stated. Warranty claims must be accompanied by proof of purchase and service records.
Exclusions
Warranty does not cover damage caused by misuse, neglect, accidents, modifications, or repairs performed by other facilities.
Contact Information
For questions about this Refund & Warranty Policy, please contact us at:
715‑348‑2553 or djvaughn2@gmail.com.